Browsing answered,orders placed,returns handled.
Retail stores, e-commerce, wholesale. WIIL checks inventory, places the order, tracks the shipment, and emails the return label — across web chat, SMS, phone, and email. Connected to the stack you already run.
From window-shopper to repeat customer.
Four shopper moments — answered, sold, tracked, and returned — without your team opening a chat window or printing a label.
Product inquiries
Web chat · live stock by size
Order tracking
SMS · status timeline · no login
Return processing
Web chat · refund + USPS label in seconds
Platform sync
Catalog · POS · marketplaces · email
Every aisle, every hour.
Product inquiries
Sizes, colors, availability, specs — answered instantly from your catalog, always current.
Inventory check
Real-time stock lookup with alternatives suggested if a size or variant is out.
Order tracking
Customers text or chat for status — no login required, no support ticket needed.
Return processing
Returns initiated, refunds queued, labels emailed — all in under a minute.
- Product availability and pricing
- Size, color, and variant questions
- Store visit and fitting appointments
- Order tracking and status updates
- Return and exchange policies
- Alternative product suggestions
Same store. Different conversion.
Before WIIL
Midnight shoppers leaving carts because nobody's online. Sizes asked, no answer. Tracking calls that pile up. Returns that take three emails and a week. Out-of-stock sales lost to your competitor.
After WIIL
Sizes confirmed in seconds. Inventory checked live. Tracking returned by SMS. Refunds queued. Labels emailed. Out-of-stock visitors offered the next-best variant — and you wake up to new orders.
Turn every question into a purchase.
Start answering product questions 24/7 — setup takes minutes, not months.